Frequently Asked Questions
Everything you need to know about your Keychron keyboard and orders.
What is the typical shipping lead time for my order?
Orders are typically processed within 2 business days. Shipping usually takes 3-7 business days for domestic orders and 10-20 business days for international destinations depending on customs clearance.
Do Keychron keyboards work with both macOS and Windows?
Yes, all Keychron keyboards are designed with cross-system compatibility. Each keyboard includes dedicated system toggles and extra keycaps for both macOS and Windows layouts.
What is your return policy for mechanical keyboards?
We offer a 7-day return policy from the date of delivery for products in their original packaging. Please note that shipping fees for returns are the responsibility of the customer unless the product is defective.
How do I check the warranty status of my device?
All Keychron keyboards come with a 1-year limited warranty covering manufacturing defects. To claim warranty service, please provide your order number and a video demonstrating the issue to our support team.
Are the switches on my keyboard hot-swappable?
This depends on the specific model and version purchased. Please check the product description for the 'Hot-swappable' tag, which allows you to change switches without soldering.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various digital wallets like Apple Pay and Google Pay for a secure checkout experience.